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This must be sent from the email address registered on the Casino Account. Self-Exclusions should not be assumed to be applied until such time as a confirmation email has been sent from the casino back to the email address registered on the casino account.
Should you decide to enter a self-exclusion period, please ensure that you self-exclude at any other gambling operators, where you may also hold accounts.
Doing so will assist to maximise the effectiveness of your exclusion. We cannot be held responsible for gambling activity on accounts if you attempt to circumvent our systems.
Casino play at Captain Cooks Casino is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater.
Minors may not play at this online casino under any circumstances. Any and all play by any ineligible person shall be voided, including any winnings accruing to any ineligible person.
Information we collect As part of the registration process and use of the casino software, we may collect personal data that includes but is not limited to: Information you provide through completing forms on our websites, casino software or communicated through electronic or telephonic means Correspondence submitted through our websites, email, telephone or other means Feedback from any surveys, customer research or similar activities where you may be engaged From transactions performed through our websites, casino software or other means From your visits to our websites, casino software, internet traffic data, geolocation data and communication Where necessary and not detrimental to your freedoms and rights, we may also collect personal information from publicly available sources such as the internet, broadcast media and reference agencies.
How we use your personal data We process your personal data on any one or more of the following legal basis: Necessary for the performance of a contract A legal obligation to use your data for a particular reason Your consent Necessary for the purpose of legitimate interests pursued by our company or by a third party.
We use personal information collected about you for the following purposes: Disclosure of your information We may share some of your personal information with, or obtain personal data from the following categories of third parties: To protect our rights, users, systems, and services.
Retention of your information We keep your data for as long as is necessary for legal or business purposes. Data Security We take appropriate measures to protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.
Transfers outside the European Economic Area EEA We will only transfer your personal data to countries which are considered as providing an adequate level of legal protection or where alternative arrangements and further assurance, such as certification schemes are in place to protect your rights which means the recipient must protect the data to the same standards as required within the EEA.
Verification Policy By registering an Account with Captain Cooks Casino, the Player is giving the Casino consent to conduct any verification as required.
For verification purposes, Captain Cooks Casino reserves the right to ask for a clear copy of but is not limited to: Casino play at Captain Cooks Casino is available only to persons older than 18 years of age.
Anyone using the casino software who is found to be under the age of 18 will have all game play voided and any winnings forfeited.
Captain Cooks Casino may also report the matter to relevant authorities. Captain Cooks Casino takes a Risk based approach to mitigate the presence of money laundering, fraud and criminal activity.
Materials must not be used in any unauthorized manner. This page defines the Terms and Conditions that apply to all monies and wagers accepted by us at www.
It is the Player's responsibility to be aware of the terms upon which payments are accepted. Irrespective of this, the onus is still on the Player to be informed of any changes.
These terms are considered correct and fair by Captain Cooks Casino. Should Players require advice regarding these or any other part of our service, please contact The Casino Support Centre.
By registering, the Player is deemed to have accepted and understood all the rules, terms and conditions displayed on the website by Captain Cooks Casino.
We recommend that all Players print out or save to file all transaction records, rules of play, cancellation policies, and pay-out policies.
It is unlawful to deposit funds from ill-gotten means. All transactions are checked to prevent any instances of Money-Laundering. Any criminal or suspicious activity at Captain Cooks Casino will be reported to the relevant authorities.
Captain Cooks Casino reserves the right to refuse access to the Casino of any person. Captain Cooks Casino also reserves the right to withhold any withdrawal they suspect are in anyway linked to fraudulent activity.
We reserve the right to void any winnings associated with these types of practices. Captain Cooks Casino reserves the right to revise or remove any part of the Terms and Conditions at its sole discretion at any time and without prior notice.
Players should visit this page periodically for changes. It is the English version of these Terms and Conditions that form the basis of all Terms found in other languages.
Translations into other languages are provided as a service in good faith. In the event of ambiguity between English versions and a translation, the English version always retains priority.
Commonly used terminology maintain a standard definition as outlined below, unless otherwise stated; Player - refers to the person whose name is used in the registration of an account at the Casino.
Casino - refers to the Captain Cooks Casino and all its entities. Participation The casino does not accept registration nor gaming activity by those under the age of The availability of our Services does not intend to enable the player to contravene any applicable laws or regulations with online gaming.
We shall not be liable for any breach of any local, national, federal, state or other laws that may occur as a result of the player's gaming activity at the casino.
The Player acknowledges that we have the unlimited right to withhold payment to Player of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, Casino credits, payouts or the like if the Player is under the age of 18 or the Player's gaming activity contravenes their local jurisdiction.
Captain Cooks Casino reserves the right to confirm a Player's address by sending an address verification letter by post to the customer.
All correspondence will be discreet with no reference to Captain Cooks Casino displayed on the envelope. When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Captain Cooks Casino.
However, Captain Cooks Casino reserves the right to initiate the verification procedure by contacting the Player by e-mail. Players may only open and operate a single account.
Where a Player is identified with more than one account we reserve the right to suspend these accounts until all the account details and balances belonging to the same Player are consolidated.
Once completed, all other accounts will be terminated leaving a single active account. Players are asked to keep their registration details up to date.
Captain Cooks Casino allows all Players to select a password which must be kept confidential. Any actions carried out through Player's account will be deemed valid if user name and password have been entered correctly.
All applicants will be sent an email to the registered email address for account activation. All accounts must be activated through this email.
Captain Cooks Casino reserves the right to suspend all activities on the account until the account details are verified. We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players.
Captain Cooks Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with its website or content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failure, any misuse of the site or its content or any errors or omissions in content.
Captain Cooks Casino reserves the right to close or suspend a Player's account. Captain Cooks Casino will not abuse its relationship with the player by any unauthorised activity on the player's computer system.
Account Dormancy If after 60 days the Player's Casino account shows no activity, it will be considered dormant. In this eventuality, in the interest of reducing the risk of theft or misappropriation of funds, Captain Cooks Casino will remove any remaining funds for safekeeping.
These funds can be returned to the Player's Casino account upon request, providing the Player successfully answers a few quick security identification questions.
Inter-Account Transfers The transfer of funds between individual accounts are strictly prohibited. That is until such time as the casino is satisfied that appropriate permission has been granted by the cardholder or financial account holder for the card, ewallet or financial account to be used.
If a transaction is successfully processed using 3D Secure authentication, cardholder permission may be assumed.
It is the Cardholder's responsibility to retain copies of transaction records and website policies and rules.
It is the Cardholder's responsibility to know the laws concerning online gambling in the country of domicile.
Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card.
Updating or adding additional payment details may only be made within the Casino software or by contacting customer services.
Only one Preferred Method Of Payment may be active at any point in time. Any withdrawals are subject to the charges specified under the banking section.
Due to e-commerce and online gaming regulations and also requirements by the Financial Action Task Force FATF , Captain Cooks Casino reserves the right to conduct a security review and may require you to provide such security documents that the Casino deems necessary in order to maintain our high levels of customer protection and security.
Should it be deemed necessary the casino may also require these documents to be certified by a registered Notary. This includes, but is not limited to: Please note that an Account Holder's withdrawal may experience a slight delay due to our identity verification process.
Use of bots and Illegal Software The use and abuse of malicious software and bugs in any of the gaming software provided on the Casino platform is illegal.
In the unlikely instance that a bug is detected in the gaming software, the Player must inform Captain Cooks Casino immediately.
The use of software to influence or modify the outcome of any of the games in the Poker or Casino for financial gain is strictly forbidden and any monies acquired in this way will be deducted from the Account Holders funds.
Any financial gains made under these conditions will be confiscated. Interruptions in play Captain Cooks Casino is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play.
Refunds may be given solely at the discretion of The Casino Management Captain Cooks Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Captain Cooks Casino website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Product, we will not be liable to the Player as a result of any such errors and we reserve the right to void all bets on the games in question.
In the event of a Casino system malfunction all wagers are void. We reserve the right to refuse or limit any wager s at our sole discretion for any reason whatsoever.
In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from your account with respect to that stake or wager shall be credited to your account.
Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from the Player shall be binding on us and all information displayed on this site constitutes an invitation to play only.
Malfunction whether on a Website or your equipment voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instant and shall not set a precedent for the future.
In the event of a Website system malfunction all bets are void. Availability of Offers Offers and bonuses are regulated by the promotion terms and condition and bonus account terms and conditions.
All Captain Cooks Casino offers are intended for recreational Players and Captain Cooks Casino may in our sole discretion limit the eligibility of customers to participate in any promotion.
Collection of winnings Winnings are added in the selected currency for Player's account to the cleared balance of the account.
Should the Player wish to withdraw some or all of their balance, the Player may select how much they wish to have paid back. If there are any concerns or queries regarding the collection of winnings please email The Casino Support Centre.
We promote responsible gaming by: Gambling is a form of leisure and entertainment but can become addictive. We promote responsible gambling by offering: Cooling-off periods from 24 hours to 3 months.
Self-exclusion period of 6 months. The setting of deposit limits. Referrals to problem gambling organisations. Please see our Responsible Gambling Policy for full details.
Should there be any claim or dispute arising from past or current transactions please contact us. If we are unable to settle the dispute we will refer the dispute to an arbiter, such as IBAS, whose decision will be final subject to full representation given to all parties involved.
Financial Institution Captain Cooks Casino is not a financial institution and thus any deposits made into Player's account are not due any interest payments on the deposit s whatsoever.
Account Holders are strictly prohibited from utilising Captain Cooks Casino and its systems to facilitate arbitrage through Currency Exchange transactions.
Where Captain Cooks Casino deems that an Account Holder has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Account Holder's balance without warning or notification.
Such fees are not typical for the majority of our customers but in the unfortunate event of your incurring such fees you agree that the casino will not be liable to you for these fees.
All bonus monies will be credited as points to the player's Casino Rewards account. Each individual deposit made with Captain Cooks Casino is considered a single deposit for the purpose of this promotion.
The total of successive deposits cannot fulfil the sign up bonus requirements - each deposit is only considered individually. Therefore the first five 5 individual deposits ONLY will determine the bonus amounts allocated for the purpose of this promotion.
Your deposit may be cashed-in, providing any minimum bet requirements associated with redeemed bonuses have been satisfied.
The first deposit bonus is subject to 60 times play-through before your balance may be cashed in. Subsequent bonus amounts credited to a player's bonus account after the first deposit bonus will be subject to 30 times play-through before they may be cashed in.
The wagering requirements for withdrawal purposes will start being counted from the time all Bonus monies are added to the Casino account.
The Player acknowledges that in order to be eligible for any promotion or bonus, they must be playing with the primary currency used in the country where they have a registered address from where they are playing.
Captain Cooks Casino reserves the right to withhold bonuses resulting from deposits in any currency made in contradiction to this condition. This promotion must be claimed by making a first deposit within 7 days, after which Captain Cooks Casino reserves the right to modify the promotion.
General Promotion Terms and Conditions All promotions can only be claimed once per computer, mobile device, person, household, family, household address, email address, credit card number, IP address or shared computer environment such as a library, workplace, fraternity, university or school.
Any winnings associated with a bonus being claimed more than once will be confiscated and the casino account locked. Unless specifically stated otherwise, no two promotions can be used in combination and promotions only apply to deposits and wagers on the Captain Cooks Casino software download.
Every effort will be made to credit the Player's account with any promotional points within one business day or sooner.
Promotions that are earned over a time period such as weekend or monthly bonuses will be awarded within one business day following the end of that time period i.
In the interest of avoiding any confusion related to promotions and any winnings transferred to the Real account, the Player agrees to commit to the following wagering requirements.
The Player's deposit may be cashed-in, providing any minimum bet requirements associated with redeemed bonuses have been satisfied.
Bonus amounts credited to a Player's bonus account are subject to 30 times play-through before they may be cashed in.
The exception applies where the bonus is the first deposit bonus, where this is subject to 60 times play-through before your balance may be cashed in.
The contributing percentages are as follows: All Aces Video Poker - please be aware that this game will not count towards wagering requirements and no loyalty points will be earned when playing.
Casino Rewards reserves the right to refuse a promotional bonus for any reason whatsoever, including, but not restricted to Player abuse.
In the event that the Player has not made a deposit at this or any other Casino Rewards member casino, you may not redeem more than one sign up bonus within the Casino Rewards network, regardless of the individual casino offering the sign up bonus.
In the event that Captain Cooks Casino deems a Player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the Player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the Casino.
Promotional offers by email are for the intended recipient only and cannot be transferred. To find out how our bonus ratings are calculated see Bonus Rating System.
If you bust a deposit with a bonus and deposit for a second bonus without a non-bonus deposit first, the wagering requirement for the initial busted bonus will be rolled over onto your second deposit.
Using Neteller our reviewer reports withdrawals paid within 4 days. This request was made over a weekend and as such complies with the sites stated 2 business day withdrawal time.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here. Captain Cooks casino use Microgaming software for both their download and instant play casinos.
Check out our Microgaming Software Review. Affiliate Program - Rewards Affiliates. Captain Cooks does not accept players from the following countries: Minor Outlying Islands, U.
Miscellaneous Pacific Islands, U. Virgin Islands, United States. Captain Cooks casino publish the house edge RTP information for all of their slots games.
Captain Cooks casino do offer a comp point program. You earn comp points in a central balance any time you wager at any of the Casino Rewards venues and can redeem said comp points at any venue.
Any redemptions are treated as bonus with a 30xbonus wagering requirement before you can withdraw. This system is comparable for slots play to the standard Playtech comp point system except that comp points are redeemed as bonuses rather than cash and is less valuable for other game types.
Unfortunately over the years the Casino Rewards group have made numerous policy decisions that have to be considered to be unjust when dealing with players they've deemed to be undesirable which is a great shame as otherwise they offer a quality product.
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Review last updated — June One of many Microgaming casinos that have been bought over by the Casino Rewards group, Captain Cooks sails with a near armada of sister venues.
Captain Cook's casino is part of the Casino Rewards group. Cashable - Can be withdrawn once the wagering requirement is complete. Email Testing Record December - 19 hours 7 minutes December - 54 minutes June - 1 hour 22 minutes November - 4 hours 50 minutes June - No Response June - 34 minutes April - 1st email - 11 minutes.